You can contact our team at Dani@Thyme-is-Honey.com. We do our best to respond immediately, but please allow up to 24-hours for a response.
GIFT CARDS AND DISCOUNT
To use a discount code or gift card, simply enter the code at checkout. The box for this will be on the final page of the checkout process, before you input your shipping address.
On Desktop the promo code box will be on the right side of the screen, as shown below. On mobile the box will be right above the area for adding your shipping address.
Your gift card "code" was sent to you via email. If you've misplaced it you can email us with your order number and we can retrieve it or check your balance.
How do you ship?
All orders include USPS Priority Shipping. This typically arrives to most parts of the US within 2-3 business days.
When will my order ship?
Our products include FREE shipping within the US. Our orders are shipped using USPS Priority Mail unless stated, and will be shipped within 1-3 business days of placing your order.
Do you offer international shipping?
We sure do! Your shipping cost will be calculated at checkout based on weight. Delivery times for international orders will vary depending on where you are located. If the cost is too high, please consider checking out a digital version of your design, which you can download instantly and print at home or a local print shop. Email us if you have questions.
What is your return policy?
We love to avoid returns, simply because sending paper goods back through the mail can be hard on them, especially if they aren't packaged carefully. They can often arrive back to us in unsellable condition. If there's an issue with your product we'd love for you to first reach out to see if it can be resolved.
We accept returns of undamaged, unused goods within 14 days of delivery. Please note that we cannot accept returns on items that have been used or written in, or if pages have been removed. The refund is dependent on the item arriving back to us undamaged, so please package it carefully. We recommend using the box and material it arrived with.
The customer is responsible for the return shipping cost. Ship it to the return address on your label:
The Daily Page
PO Box 245
It's also great if you let us know it's on the way back to us so we can be on the lookout, and we'll issue your refund as soon as it arrives.
Do you accept returns on digital products?
It's hard to return digital products --- since we can't control what you do with the file or actually "get it back" once it's delivered to your inbox. But, customer satisfaction is really important to us, and we understand that sometimes technology can be difficult or you might have misunderstood a product description. We are happy to provide technical support, exchange it for a different digital product, offer a store credit, or issue a refund depending on circumstances.
Where can I see my order status?
You should receive an order confirmation email as well as a shipping confirmation email when your order leaves our headquarters. You can use the tracking number in your shipping confirmation email to track your order. If you have any issues or need additional info, reach out to our team at Dani@Thyme-is-Honey.com
Do you offer a discount on bulk orders?
Yes, and the information is right on the product pages! Below the price you'll see the discount you'll receive if you order higher quantities and the discount will be applied on the final page of the checkout process.
Do you do partnerships or have an affiliate program?
We don't believe in buying love or attention. But we *do* love partnering with people who already use, trust, and recommend our products. We can create a custom discount code for you to share with your audience. Reach out to us to get the process started.
What's the difference between The Daily Page planner, notepad, digital planner or printable?
Do you offer wholesale?
Our products are available for wholesale. Please visit our wholesale page for additional information.